Returns & Exchanges Policy
At SENdyno, we want you to love every purchase. If something isn’t quite right, we’re here to make the process as simple and stress-free as possible.
Our 60-Day Sensory & Fit Promise
You have 60 days from the date your order is delivered to request a return or exchange.
We understand that comfort is personal, especially within the neurodivergent community. If the fit, feel or finish isn’t right for you, we’ll work with you to make it right.
How to Start a Return
Simply contact our support team at support@sendyno.com with:
- Your order number
- A brief reason for your return or exchange
We’ll then email you a pre-paid return shipping label along with simple instructions for sending your item back.
This ensures your return is quick, easy and fully tracked.
What Can Be Returned?
We accept returns for reasons including:
- Incorrect size
- Changed your mind
- color wasn’t what you expected
- Sensory preferences (fabric, seams, neckline, cuffs or print)
- Manufacturing faults or damage
- Incorrect item received
Exchanges
Need a different size or color?
No problem. Once we receive your return, we’ll arrange your replacement as quickly as possible, subject to stock availability.
Refunds
Once your return has been received and inspected, your refund will be processed back to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the transaction.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on any items that have been intentionally damaged or altered after delivery.
Need Help?
If you have any questions before returning your order, our team is always happy to help.
Email us at support@sendyno.com, and we’ll guide you through the process.
Your comfort and confidence matter to us. That’s why every SENdyno purchase is backed by our 60-Day Sensory & Fit Promise.