Refund policy

Returns & Refunds Policy

1. The Fit Promise — 60 days

Most of our customers aren't just asking "is this my size." They're asking whether the seams will bother them, whether the fabric feels right, whether a printed panel across the back is going to be a problem by mid-afternoon. You cannot know any of that from a photograph.

So you have 60 days from the day your order arrives to decide.

This covers:

It doesn't fit
You ordered the wrong size
You ordered the wrong colour
The fabric, seams, cuffs, neckline or print texture don't work for you
You've changed your mind

You can have worn it. You can have washed it. Washing does not void this. We'd rather you found out properly than guessed.

You can choose:

An exchange — a different size, colour or product of equal value
A refund — back to your original payment method

What we need from you

Your order number and one line about what you'd like to do. That's it. If you'd rather not write much, send the order number on its own and we'll ask.

Fair use

This is a genuine promise and we don't want to complicate it. But so that it stays available to everyone:

It covers up to 2 items per order
Where we don't ask for the item back (see below), that applies to one claim per customer in any 6-month period
We may ask for a photo of the item
We may decline a claim where there's clear evidence of misuse. If we ever do, we'll tell you exactly why and you can reply

2. How to return it — this depends on where you are

United Kingdom

Post the item back to us at the address we'll send you.

Exchanges: return postage is on us. We'll email you a prepaid label.
Refunds: return postage is yours to arrange, or we'll deduct [£3.95] from your refund and send you a label. Your choice.

Please include your order number in the parcel. Items must be back with us within 14 days of us agreeing the return.

United States and Canada

Don't post it back. Shipping a garment across the Atlantic costs more than the garment, and it doesn't reach anyone who needs it.

Instead, we'd ask you to pass it on — to a friend, a local charity shop, a school, a community group, or anyone it might suit better. Then email us a photo and confirm you've done so.

We'll process your refund or send your exchange either way. You don't need to prove where it went beyond that.

If you'd genuinely prefer to return it to us, tell us and we'll arrange it — but you won't be worse off for passing it on.

Everywhere else

Email us. We'll sort out the most sensible route for your country.

3. If something's wrong with your order

Separate from the Fit Promise, and quicker.

Tell us within 30 days of delivery if:

The print is faulty, misaligned, cracked or wrong
The garment is damaged or has a manufacturing defect
You received the wrong item or the wrong size to the one you ordered
Your mug arrived broken
Your order never arrived

Email support@sendyno.com with your order number and a photo (unless it never arrived, obviously).

We'll send a replacement or issue a full refund — your choice — and you keep the original. Don't post it back. You won't pay anything, including postage.

Faults that appear later — seams failing, print lifting after normal wear and washing — are covered by your statutory rights below. Email us and we'll deal with it.

4. Your legal rights (UK customers)

Nothing in this policy reduces your rights in law. Where the law gives you more than this policy does, the law wins.

14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from receiving your order to cancel for any reason.

Tell us within 14 days of delivery that you're cancelling. Email is fine.
Return the goods within 14 days of telling us
We'll refund you within 14 days of receiving the goods back, or of you showing proof of return
Your refund includes the standard outbound delivery charge you paid. If you chose an upgraded delivery service, we refund the standard rate
You pay the cost of returning the goods, unless we've agreed otherwise
Goods should be in a condition you'd reasonably expect after inspecting them, as you would in a shop

In practice you probably won't need this. Our 60-day Fit Promise is longer and doesn't require items to be unworn. It's here because it's your right and you should know it exists.

Faulty goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Within 30 days of delivery: you have a short-term right to reject faulty goods for a full refund
After 30 days: you're entitled to a repair or replacement, and to a refund if that isn't possible or doesn't resolve it

If we get it wrong

Email support@sendyno.com. We answer every message ourselves.

If you're not happy with how we've handled something, say so and we'll look at it again. You can also get free, independent advice from Citizens Advice (citizensadvice.org.uk) or the Citizens Advice consumer helpline on 0808 223 1133.

5. Your rights (US and Canadian customers)

Consumer protection law varies by state and province, and this policy doesn't limit any rights you have under it. Where local law gives you more than this policy does, that applies.

The Fit Promise and our faulty-goods process above are offered to you on the same terms as UK customers, with the pass-it-on process in section 2.

6. Refunds — timing and method

We aim to confirm within 1 working day, and always within 2
Approved refunds are issued to your original payment method
Once issued, funds typically reach your account within 5–10 working days, depending on your bank or card provider
Where the law sets a shorter deadline, we meet the legal deadline — we don't rely on these timescales to delay a statutory refund

We'll email you when a refund is issued. If you haven't seen it after 10 working days, contact us and we'll chase it.

7. Some specifics

Gift cards are non-refundable and can't be exchanged for cash. This doesn't affect items bought using them, which are covered as normal.

Bundles and sets. Return part of a bundle and we'll refund the pro-rata value of that item — the discounted price you actually paid for it, not the full individual price.

Gifts. If you received a SENdyno item as a gift, contact us with any order details you have. We can usually arrange an exchange or credit without going back to the person who bought it.

Archive and final-sale items are covered by section 3 (faults) and by your statutory rights, but are excluded from the 60-day Fit Promise. We'll always label these clearly on the product page. If it isn't labelled, it isn't excluded.

Made to order. Every SENdyno item is printed after you order it. We don't hold stock, and we don't have a warehouse of returned garments to resell. That's exactly why we've written this policy the way we have — the risk of a printed garment not working out shouldn't sit with you.

8. Contact

Email: support@sendyno.com
Returns address: issued on request — please don't post anything back before contacting us, or we may not be able to match it to your order.

We're a small business. Every message is read and answered by a person.

Last updated: 29th July 2026.